Frequently Asked Questions

Who usually uses the Mailbox service?

  • Home-based businesses
  • Mail-order companies
  • Frequent travellers
  • Foreign businesses
  • Staff working abroad
  • Personal ad respondents
  • Individuals who wish to keep their home address confidential

Can I use several different names for my mailbox?
Yes, you can, however, you must provide proper identification for each name and proper registration documents for each business.

Can I change my forwarding address?
Yes, you can. To do this, you must send us your new forwarding address by e-mail or mail at least 15 days before you would like the change of address to be made.

Who has access to Mailbox records?
We are required to provide the details of your file only in the event of a formal inquiry made by Law Enforcement Officials or Government Representatives. In many cases an actual court subpoena is required before we can give up information that concerns you.

How do I sign up? 

  • Complete the Sign Up Form. 
  • Read and sign the Mailbox Rental Agreement.
  • Make a clear photocopy of your two pieces of valid identification.
  • Provide a copy of one backup document for each Recipient name.
  • Upon receipt of your complete application, we will confirm your new mailing address.

What will my address look like?

Your Name or Company Name
123 Street Ave. W. Unit XXXXX
City, ON. X0X 0X0
CANADA

What designations can I use other than “Unit”?
You can use “Suite”. 

How long will it take to set up a mailing address?
Typically it takes one business day after receiving all documents and full payment.

Which ID do I have to provide to rent a mailbox?
Every individual who wishes to obtain a mailbox service needs to provide a copy of two pieces of valid identification, one of which must include a photograph. For example:

  • Passport
  • Valid Driver’s License 
  • University ID Card